Privacy Policy
Effective Date: January 1, 2025
SOUQ Inc. ("we" or "us") is committed to protecting your privacy and handling your personal information appropriately. This Privacy Policy explains how we collect, use, and protect your personal information when you use the NOMAD LAB accommodation booking service.
Article 1 (Information We Collect)
We collect the following information when providing our services:
- Contact information such as name, email address, and phone number
- Booking information (check-in/check-out dates, number of guests, etc.)
- Payment information (credit card information is processed through payment processors and not stored by us)
- Technical information such as IP address, browser type, and access times
Article 2 (How We Use Your Information)
We use the collected personal information for the following purposes:
- Processing and confirming accommodation bookings
- Providing services and support to customers
- Processing booking changes or cancellations
- Analyzing for service improvement
- Complying with legal requirements
Article 3 (Information Sharing)
We do not share your personal information with third parties except in the following cases:
- When we have your consent
- Sharing booking information with accommodation facilities (for service provision)
- When disclosure is required by law
Article 4 (Data Security)
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, destruction, alteration, and disclosure.
Article 5 (Cookies and Tracking)
Our website uses cookies and similar technologies to improve our services and user experience.
You can refuse the use of cookies through your browser settings, but some site features may not work properly if you do so.
Article 6 (Third-Party Services)
Our service uses the following third-party services:
- Stripe (payment processing)
- Google Analytics (access analysis)
Article 7 (Your Rights)
You have the following rights regarding your personal information:
- Right to request disclosure, correction, or deletion of personal information
- Right to request suspension of use of personal information
- Right to request suspension of provision of personal information to third parties
- Data portability rights
Article 8 (Data Retention)
We retain your personal information for the period required by law or necessary to achieve the purpose of use. After the retention period expires, we will delete or anonymize it appropriately.
Article 9 (Children's Privacy)
Our service is not intended for persons under 18 years of age. If personal information is provided by anyone under 18, we will delete it promptly.
Article 10 (Changes to Privacy Policy)
We may change this Privacy Policy due to changes in laws or service improvements. The revised Privacy Policy will take effect when posted on this website.
Contact Information
SOUQ株式会社
885 Mikuni, Yuzawa-machi, Minamiuonuma-gun, Niigata, Japan
Email: info@souq-hub.co.jp
Phone: +81-25-000-0000